This policy applies to purchases from K Shop (Health & Beauty) at allkcultures.com.
Returns
You may request a return within 14 days of receiving your order. Change-of-mind returns are accepted for unopened products only.
For change-of-mind returns, the customer is responsible for the return shipping cost.
How to request a return
Please contact us within 14 days of delivery and include your order number, the item you wish to return, and the reason for the return. We will provide return instructions and the return address. Please contact us before sending an item back.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, please contact us with your order number and a description of the issue so we can help. The change-of-mind conditions above do not limit any rights you may have under applicable consumer law.
Refunds
Within 7 business days of receiving your returned item, we will complete our inspection, notify you of the refund decision and issue any approved refund. Business days exclude Saturdays, Sundays and public holidays in South Korea. Our reply will explain the approved refund amount, the treatment of the original shipping charge and any return shipping cost, or the reason if the return is not accepted. Approved refunds will be issued to the original payment method. The time for us to inspect a return and issue a refund is separate from the time your payment provider takes to display the credit. Please contact us with your order number for the status of a return or a refund that has not appeared; do not send card numbers or payment passwords.
Questions
Contact K Cultures for help with a return or refund.
For an authenticity concern, contact us with your order number, product name, batch or lot number, and clear photographs of the product, packaging and labels. Keep the product and packaging while we investigate. We may request further information or coordinate verification with the brand or supplier. Contact us before shipping anything back; we will provide the return instructions and explain the proposed remedy. Our advertised compensation of ten times the purchase price applies if the product is confirmed to be non-authentic. This authenticity promise does not replace your rights for damaged, defective or incorrect goods or any applicable consumer rights.
Last updated: October 18, 2026.